Privacy Policy

Smart Mobility Contracting Company
Last updated: June 23, 2025

This Privacy Policy applies to our mobile applications (available on Google Play and the Apple App Store) and our website. It describes how we collect, use, disclose, and safeguard your information when you use our chauffeur and transportation services in Riyadh, Saudi Arabia.

1. Introduction

Smart Mobility Contracting Company ("we," "us," or "our") operates luxury chauffeur and transportation services for business travelers, corporate clients, and visitors in Riyadh. We are committed to protecting your privacy and handling your personal data responsibly.

By downloading, installing, or using our mobile application ("App") or visiting our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our App or services.

2. Information We Collect

We may collect the following categories of personal and device information:

2.1 Information You Provide Directly

  • Account information: Full name, email address, phone number, and password.
  • Profile information: Profile photo, preferred language, and company name (if applicable).
  • Booking details: Pickup and drop-off addresses, date and time of service, passenger count, special instructions, and trip preferences.
  • Payment information: Billing details and transaction records. Payment card data is processed by secure third-party payment providers; we do not store full card numbers on our servers.
  • Communications: Messages, support requests, feedback, and ratings you submit through the App or customer service channels.

2.2 Information Collected Automatically

  • Location data: Precise GPS location when the App is in use to enable pickup, navigation, trip tracking, and driver assignment. Background location may be collected during active trips to provide real-time updates.
  • Device information: Device type, operating system, unique device identifiers, mobile network information, and App version.
  • Usage data: App features accessed, booking history, session duration, crash logs, and performance diagnostics.
  • Log data: IP address, access times, and referring URLs when you use our website.

2.3 Information from Third Parties

  • Payment confirmation from payment processors.
  • Identity verification data where required for corporate accounts.
  • Information from corporate clients who book services on your behalf.

3. How We Use Your Information

We use collected information for the following purposes:

  • To create and manage your user account.
  • To process bookings and provide chauffeur transportation services.
  • To share trip details with assigned drivers and dispatch personnel.
  • To display real-time vehicle location and estimated arrival times.
  • To process payments, issue invoices, and manage corporate billing.
  • To send booking confirmations, trip updates, and service notifications (including push notifications).
  • To provide customer support and respond to inquiries.
  • To improve App performance, fix bugs, and develop new features.
  • To ensure safety, security, and fraud prevention.
  • To comply with legal obligations and enforce our Terms of Service.
  • To send promotional communications where you have opted in (you may opt out at any time).

4. Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

  • Contract performance: Processing necessary to provide the transportation services you request.
  • Legitimate interests: Improving our services, ensuring security, and operating our business efficiently.
  • Consent: Where required for location tracking, push notifications, or marketing communications.
  • Legal obligation: Where processing is required by applicable law or regulation.

5. Location Data

Our App requires access to your device's location to function properly. Location data is used to:

  • Identify your pickup point and set destination addresses.
  • Match you with nearby available chauffeurs.
  • Provide live trip tracking for you and authorized contacts.
  • Calculate fares and optimize routes.

You can control location permissions through your device settings. Disabling location access may prevent you from booking or using certain App features.

6. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

  • Service providers: With chauffeurs, dispatch operators, and contracted drivers involved in fulfilling your booking.
  • Third-party vendors: Payment processors, cloud hosting providers, analytics services, mapping and navigation providers, push notification services, and customer support tools that assist in operating our App and services.
  • Corporate clients: Where your employer or sponsoring organization has arranged transportation on your behalf.
  • Legal requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of our company, users, or others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection of your data.

All third-party service providers are required to handle your data securely and only for the purposes we specify.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Trip and transaction records may be retained for accounting, tax, and legal compliance purposes. Account data is retained while your account is active and for a reasonable period thereafter.

You may request deletion of your account and associated data subject to legal and operational requirements. Some information may be retained in anonymized or aggregated form.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS/TLS), secure server infrastructure, access controls, and staff training.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your data in a portable format.
  • Opt out of marketing communications.

To exercise these rights, contact us at privacy@smartmobility.me. We will respond within a reasonable timeframe as required by applicable law.

You may also manage App permissions (location, notifications, camera) through your device settings at any time.

10. Children's Privacy

Our App and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.

11. International Data Transfers

Your data is primarily processed and stored in Saudi Arabia. If data is transferred to service providers in other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Third-Party Links and Services

Our App or website may contain links to third-party websites or integrate third-party services (such as mapping or payment providers). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

13. Push Notifications

With your permission, we send push notifications for booking confirmations, driver arrival alerts, trip status updates, and promotional offers. You can disable push notifications through your device settings or App preferences.

14. Cookies and Similar Technologies (Website)

Our website may use cookies and similar technologies to improve functionality and analyze usage. You can control cookie preferences through your browser settings. Essential cookies required for site operation may not be disabled.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the App or by email. Continued use of our App or services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: